Return & Exchange Policy
Hassle-Free Returns for Your Utmost Satisfaction
At Sincerely CC Luxury Apparel, your contentment is our top priority. To ensure a seamless shopping experience, we offer a comprehensive 15-day return policy. Following the receipt of your item, you have a generous 15-day window to initiate a return. Please note that all sales become final after this grace period.
Reimbursement in the Form of Store Credit
Refunds, once processed, will be seamlessly converted into store credit, providing you with the flexibility to explore our captivating collection once again.
Simple Return Process
Commencing a return is effortless. Contact us at firstname.lastname@example.org to initiate the process. Upon acceptance of your return, we will promptly furnish you with a return shipping label and precise guidelines on packaging and dispatch. Please remember that we can only accept items for return that have been officially requested beforehand. Items sent without prior approval will regrettably not be considered for return.
Time-Bound Return Window
Upon receipt of the return label, you have a 15-day timeframe to send your item back to us. It's crucial to adhere to this timeline, as any returns received after the expiration of this period will not be eligible for processing.
Stringent Return Criteria
Please be mindful of the following conditions for successful returns:
Your item should maintain its original state, remaining unworn and unused, and encased in its original packaging.
Ensure you retain the receipt or proof of purchase, as this will be required during the return process.
We regret to inform you that head wraps that have been worn, washed, or tried on are ineligible for return. All items must remain unworn, unwashed, and in impeccable condition to qualify.
Regrettably, international orders and sale items are exempt from our return policy.
Remember, we solely accept returns upon prior approval, and any unapproved returns will not be processed.
Return Confirmation and Store Credit
Rest assured, we'll keep you informed every step of the way. Once we've received and inspected your return, we'll promptly notify you about the approval status of your refund. If approved, you'll automatically be issued store credit, ensuring a swift and seamless process. Please allow for 2-5 business days for the processing of store credit following the receipt of your return.
Exploring Alternatives with Store Credit
For those seeking an alternative to a refund, store credit provides the perfect solution. Feel free to exchange an item by repurchasing using your store credit, allowing you to explore our offerings once more.
We're committed to your satisfaction and strive to make the return process as effortless as possible. If you have any inquiries or require assistance, don't hesitate to reach out to us at email@example.com. Your happiness remains at the core of our service.
Thank you for entrusting us with your style journey.