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Store Policy

Free Shipping

Orders over $100 qualify for free shipping, with the exception of promotions and sales. Applicable on orders shipped within the U.S. only, international orders do not qualify for free shipping. 

Processing and shipping 

Global Shipping Made Effortless

At SincerelyCC Hair Apparel, our reach knows no bounds. Through our dependable Flat Rate USPS Priority shipping, we proudly deliver to destinations across the globe, ensuring that your exceptional headwear reaches you, wherever you are.

Timely Preparations and Swift Dispatch

Kindly allow us 2-3 business days to meticulously prepare your orders for their journey. This careful attention to detail ensures that your chosen pieces are primed for a flawless arrival at your doorstep.

Expedited Within, Across Borders

For orders within the United States, our standard delivery window spans 1-3 business days, ensuring prompt receipt of your cherished additions. Our international friends can expect their packages to arrive within 6-10 business days, bringing the allure of our designs to doorsteps around the world.

Stay in the Loop

We understand the anticipation that comes with each order, and that's why we provide you with real-time updates. The moment your package sets out on its voyage, an email confirmation will grace your inbox, keeping you informed every step of the way. To keep an even closer eye on your package, utilize the USPS Tracking number thoughtfully included in your shipping confirmation.

Important Clarifications

While we strive to make your shopping experience seamless, it's important to note that SincerelyCC Hair Apparel cannot be held liable for lost or stolen packages. In the unlikely event that such a situation arises, we kindly advise you to reach out to USPS directly at 1-800-ASK-USPS. They will guide you through the necessary steps, providing you with a claim number and verification in the unfortunate case of loss or theft.

 

Additionally, your understanding of our shipping and delivery policy is integral to completing a purchase with SincerelyCC Hair Apparel. Furthermore, please double-check the accuracy of your shipping address during the ordering process, as we regret to inform you that we cannot assume responsibility for packages that go astray due to customer-entered incorrect addresses.

Address Accuracy: A Crucial Step in Your Order's Journey

We understand the significance of accurate shipping information, and we'd like to bring to your attention our policy regarding orders dispatched to incorrect addresses. Should such a situation arise, please consider the following:

Address Correction Process

In instances where an order has been directed to an incorrect address, a new shipping label becomes a necessity. It's important to note that any associated fees or additional charges due to such errors are beyond the responsibility of SincerelyCC Hair Apparel. Once the misdirected package finds its way back to our facility, our team will proactively reach out to you for further guidance on reshipping your order.

Alternative Options for You

We believe in providing options that cater to your convenience:

  • Reshipment or Store Credit: You have the choice to opt for reshipment of your order to the correct address. Alternatively, you can opt for store credit, should you decide not to proceed with redelivery. It's important to mention that in the case of store credit, the original shipping charge will be deducted from the credited amount.

Responsive Communication Matters

Time is of the essence, and we value your prompt response. In scenarios where we do not receive your feedback within 3 business days, a store credit will be issued, reflecting the original amount paid for shipping.

Updating Shipping Addresses

We appreciate your vigilance in providing accurate information, yet we must emphasize that if you submit a request to update your shipping address after placing an order, we cannot guarantee the alteration will be processed before your package embarks on its journey.

Your understanding and cooperation in these matters enable us to offer the best service to all our valued customers. Our commitment to transparency and efficiency ensures that your shopping experience with SincerelyCC Hair Apparel remains unparalleled.

SHIPPING COST

  • Within the U.S. Flat Rate (1-3 Day Priority Mail): $6.00

  • International Flat Rate (6-10 Day Priority Mail International): $26.00 

Please note:

* SincerelyCC Hair Apparel is not responsible for customs fees. All applicable customs and import duties and fees, taxes and any other charges are the sole responsibility of the customer. In the event your order requires any of these additional fees, you must pay them in order for your package to clear customs. Customns agents have the right to release or deny release of your package.

*All International Shipping times do not include customs clearance

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